Our standard MOQ is 1,000 balls per color for regular sizes (55mm, 70mm, 80mm). For custom colors or OEM orders, MOQ may vary — contact us for a tailored quote.

ViviBalls are CE certified, ASTM F963 compliant, and EN71 tested. All balls are made from BPA-free, phthalate-free, lead-free HDPE. Test reports are available upon request with every order.

We offer three standard sizes: 55mm (ideal for small home pits and sensory bins), 70mm (our bestseller for commercial playgrounds), and 80mm (great for deep pits and ball pools). Custom sizes can be discussed for OEM projects.

All ViviBalls are manufactured from 100% virgin HDPE (High-Density Polyethylene) — the same food-grade material used in milk jugs and cutting boards. No recycled content, no mixed materials. BPA-free, phthalate-free, and completely odorless.

Yes. We offer full OEM/ODM services including custom color matching, logo printing, and private-label packaging. Contact us with your specifications and we will provide a quote within 24 hours.

Standard production lead time is 10 to 20 days after order confirmation and deposit. Large OEM runs or custom orders may require 15 to 30 days. Shipping time varies by destination and method.

We ship by sea freight (FCL/LCL) for bulk orders, and by air freight or express courier (DHL, FedEx, UPS) for smaller orders. Default terms are FOB Ningbo / Shanghai. All shipments come with complete export documentation.

Yes. Our 70mm and 80mm balls are large enough to prevent choking hazards and are recommended for children 1 year and above. 55mm balls are recommended for 3 years and above. All materials are non-toxic and BPA-free.

HDPE ball pit balls can be cleaned with mild soap and warm water, or with commercial-grade sanitizing solutions. For large commercial pits, a ball washing machine is recommended. HDPE's non-porous surface resists bacteria growth and is easy to disinfect.

Wholesale pricing ranges from approximately $0.025 to $0.10 per ball depending on size, quantity, and customization. Larger orders qualify for better pricing. Contact us with your requirements for an exact quote.

Yes. We provide free samples of standard colors. For custom colors or OEM orders, there may be a small sample production fee. Contact us to request samples and we will ship to your address.

Absolutely. We offer full OEM/ODM services including custom color formulations, logo printing, custom packaging, and bespoke product combinations. Our in-house design team can help bring your vision to life.

Ball pit balls are typically packed in durable nylon bags or corrugated cartons, with standard quantities per bag/carton. Custom packaging with your brand logo is available for OEM orders. All packaging is optimized for container loading efficiency.

ViviBalls offers three curated color collections: Macaron (soft pastels — pink, mint, lavender, baby blue, peach), Candy (bright primaries — red, yellow, blue, green, orange), and Pearl (soft pearlescent finishes with shimmer). We can also match any custom Pantone color.

We accept T/T (bank wire transfer) with 30% deposit before production and 70% balance before shipment. For established customers, other arrangements such as L/C (Letter of Credit) can be discussed.

Use our formula: Balls needed = Pit Area (m²) × (Desired Depth cm ÷ Ball Diameter cm) × 1000. For a 4m² pit with 30cm depth using 70mm balls, you need approximately 17,200 balls. Check our quantity calculator blog post for a detailed table.

ViviBalls ships to over 50 countries worldwide including the United States, Canada, all EU countries, Australia, Southeast Asia, the Middle East, and South America. If you are unsure about your country, contact us and we will confirm shipping options.

The Macaron Collection features soft pastel tones — ideal for nurseries, cafes, and girly-themed playgrounds. The Candy Collection uses bright, saturated primary colors — perfect for high-energy family entertainment centers. Both are made from the same premium HDPE material.

Our standard MOQ is 1,000 balls per color with a minimum total order of 5,000 balls for regular sizes (55mm, 70mm, 80mm). For OEM/custom orders, MOQ may be higher depending on color formulation complexity. Contact us for a tailored quote — we sometimes accommodate smaller trial orders for new buyers.

The import process involves 5 key steps:

1. Place your order and pay 30% deposit via T/T
2. We manufacture your balls (10-20 days) and provide pre-shipment photos
3. You pay the 70% balance and we ship via sea freight (FOB Ningbo/Shanghai) or air freight
4. We provide all export documents — commercial invoice, packing list, bill of lading, certificate of origin, and test reports
5. Your freight forwarder or customs broker handles import clearance at destination

For first-time importers, we can recommend trusted freight forwarders familiar with toy imports.

Our default terms are FOB Ningbo or Shanghai — we cover all costs up to loading the container onto the vessel. For buyers who prefer CIF (cost, insurance, and freight to your destination port), we can arrange this at an additional cost. DDP (delivered duty paid) is available for select destinations. Request a shipping quote with your delivery address →

Absolutely. We welcome factory visits from serious buyers. Our facility is located in Wenzhou, Zhejiang, approximately 1 hour by high-speed train from Shanghai or 2 hours from Hangzhou. We recommend scheduling your visit at least 1 week in advance. During your visit, you can inspect production lines, review quality control processes, see raw materials, and discuss your specific requirements face-to-face with our team. Contact us to schedule a visit →

We accept T/T (bank wire transfer) — 30% deposit before production, 70% balance before shipment. This is the standard and safest arrangement for both parties. For established customers, we also accept L/C (Letter of Credit) at sight. We also accept PayPal for sample orders under $500, and Western Union for small trial orders. All payments go to our official company bank account — we never ask for personal account transfers. Learn more on our wholesale page →

Every order goes through a 3-stage inspection:

• Raw Material Inspection — HDPE resin batch certificates verified
• In-Process Inspection — random sampling during production for color accuracy, wall thickness, and surface finish
• Pre-Shipment Inspection (PSI) — AQL 2.5 sampling of finished goods for size, weight, color, and packaging

We provide inspection photos and reports. Third-party inspection (SGS, BV, Intertek) can be arranged at buyer's cost. Request sample inspection reports →

The table below shows industry reference estimates based on standard packing methods. Actual quantities depend on carton size, packing density, and ball weight (customized per client requirements).

⚠️ The above figures are industry estimates for reference only. Actual container capacity depends on packing method, carton dimensions, and ball weight (customized per client requirements). Contact us for a precise loading plan tailored to your order.

View all ball sizes and pricing →

Estimated sea freight transit times from Ningbo/Shanghai (reference only):

⚠️ The above ranges are for reference only. Actual transit times depend on carrier schedules, port congestion, weather conditions, and other factors. Add ~5–10 days for customs clearance and inland delivery. Contact us for current sailing schedules based on your destination.

Every shipment includes a complete documentation package:

• Commercial Invoice — with HS code 9503.00 for toy balls
• Packing List — with dimensions, weight, and quantity per carton
• Bill of Lading (B/L) for sea freight or Air Waybill (AWB) for air freight
• Certificate of Origin — Form A or Form F as needed
• CE / ASTM / EN71 Test Reports — valid, traceable lab reports
• BPA-Free Certificate — third-party lab verified

All documents are provided in English. Additional documents like Fumigation Certificate can be arranged if required by your country's customs.

Key checks for verifying any Chinese supplier:

1. Request a business license and verify on the National Enterprise Credit Information Publicity System (NECIPS)
2. Ask for recent export records or references from previous international buyers
3. Request a video call or factory tour to confirm physical facility
4. Check valid product certifications (CE/ASTM/EN71 test reports) with traceable lab report numbers
5. Use secure payment methods — T/T to company bank account, not personal accounts
6. Start with a small trial order to establish trust before large commitments

ARWA AMUSEMENT (ViviBalls) welcomes all verification checks — we provide business license, export records, test reports, and factory tour arrangements upon request. Transparency is how we build long-term partnerships.

If you receive defective goods, please notify us in writing within 14 days of delivery with supporting photos and a description of the defect. We will assess and offer: replacement of defective items in your next order, a credit note for the defective quantity, or a partial refund. All claims are handled on a case-by-case basis. Our pre-shipment inspection process is designed to catch issues before goods leave the factory, minimizing the risk for buyers.

Yes, we strongly recommend working with a licensed customs broker in your country. Ball pit balls typically fall under HS code 9503.00 (toys). Import duty rates vary:

• USA: Generally 0% duty on toys under HTS 9503.00.0071
• EU: Approximately 4.7% for toys from China
• Other countries: Varies — check with your local customs authority

Your customs broker can provide an exact landed cost estimate including duties, taxes (VAT/GST), and clearance fees. We mark all shipments accurately and can provide product samples for customs classification if needed.